I also question the quality of the software on their devices.
I had to return my first fitbit scale because my firewall blocked the first outbound request that the scale made (it was a new unidentified device on the network), which caused the scale to brick itself.
If the first registration request fails it does not appear to retry. Taking out the batteries had no effect.
I was stunned they hadn't caught this in product testing. Not that the first request could get blocked by an anal firewall but that a sporadic internet connection doesn't cause the device to brick.
I had to return my first fitbit scale because my firewall blocked the first outbound request that the scale made (it was a new unidentified device on the network), which caused the scale to brick itself.
If the first registration request fails it does not appear to retry. Taking out the batteries had no effect.
I was stunned they hadn't caught this in product testing. Not that the first request could get blocked by an anal firewall but that a sporadic internet connection doesn't cause the device to brick.