That stuck out for me and I think he is being dishonest with his delicate wording. They didn't clear him to go, as he suggests. They told him that it would be ready in an hour.
He also explains that he drove past a station "because no one made him aware of it". That smells like wordplay too. He was probably aware of it, and any reasonable owner of the car would probably be aware of it, or be well equipped to look it up. The map of charging stations is quite easy to find. He surely had an internet capable phone for backup.
Instead, he made an extra support call, and when they gave him bad advice, he took the opportunity to maliciously comply. After 12 support calls, if you want to cherry pick bad advice that seems inconsistent with your expectations, you can probably find something.
I think Elon was wrong in some of his claims, but I think the review was still dishonest.
Maybe a driver should be responsible enough to be aware of his vehicle's range, and able to locate refueling stations?
This is like saying "I ran out of gas because I couldn't find a gas station" when you're a block away from one. It's ridiculous and, in this 21st century, not an excuse.
Maybe Tesla need to add an unobtrusive permanent display somewhere on the touch screen, showing the distance and direction to the nearest charging station? Touching the display would bring up detailed driving directions and start GPS navigation to the nearest station.
They didn't clear him to go, as he suggests. They told him that it would be ready in an hour.
This is exactly the point of contention, and presumably, there should be a call to Tesla after the hour of charging if Broder's version is correct, and not if Tesla's is.
He also explains that he drove past a station "because no one made him aware of it". That smells like wordplay too. He was probably aware of it, and any reasonable owner of the car would probably be aware of it, or be well equipped to look it up. The map of charging stations is quite easy to find. He surely had an internet capable phone for backup.
Instead, he made an extra support call, and when they gave him bad advice, he took the opportunity to maliciously comply. After 12 support calls, if you want to cherry pick bad advice that seems inconsistent with your expectations, you can probably find something.
I think Elon was wrong in some of his claims, but I think the review was still dishonest.