Is there any empirical evidence that librarians are terrible at their jobs?
The reason is not the supposed fallibility of humans but rather the supposed infallibility of technology. Nontechnical people don't know how the technology works, don't know how the sausage is made, and they mistakenly assume it can't go wrong, just like a calculator can't go wrong.
Also, people are not good at revising their beliefs. A lot depends on what they hear first, and they usually hear from the internet before they hear from an expert, because it's easier and faster to consult the former. It's embarrassing to admit to yourself that you were suckered into believing something false, so the emotional coping mechanism is to get angry at the person who contradicts your beliefs, which preserves your self-respect.
Is there any empirical evidence that librarians are terrible at their jobs?
The reason is not the supposed fallibility of humans but rather the supposed infallibility of technology. Nontechnical people don't know how the technology works, don't know how the sausage is made, and they mistakenly assume it can't go wrong, just like a calculator can't go wrong.
Also, people are not good at revising their beliefs. A lot depends on what they hear first, and they usually hear from the internet before they hear from an expert, because it's easier and faster to consult the former. It's embarrassing to admit to yourself that you were suckered into believing something false, so the emotional coping mechanism is to get angry at the person who contradicts your beliefs, which preserves your self-respect.