Id hardly call this ageism. The person went from being part of engineering on a major space faring project to managing a callcenter. Thats like going back to zero on the career ladder, as far as engineering is concerned. I would have also been questioning whether or not their skills have collected dust, were still relevant, and most specifically why they went from engineering in aerospace to managing a callcenter, and why they want back into engineering again (probably hates callcenter).