Hello,
We’re excited to share that you’ll get early access to Smart Disputes starting November 2025. We’ll automatically enable this new product on your account Migration. Smart Disputes will help you save time managing eligible disputes on card transactions and recover revenue - with no action needed from you.
Benefits to you
Managing disputes is time-consuming, and it can be difficult to know what evidence to submit. Smart Disputes helps:
Save time: We automatically compile evidence and respond to disputes, so you don’t have to spend time fighting them.
Recover revenue: Our evidence is compiled using AI trained on real dispute data from the more than $1 trillion in payments Stripe processes annually, to help you recover disputed revenue.
Get started with no integration required: Unlike other automated dispute management solutions, Smart Disputes is built into Stripe so there’s no extra work to integrate.
How it works
We’ll notify you when you receive an eligible dispute on a card transaction and automatically compile evidence for you. If you don’t take action before the dispute deadline, Stripe will automatically submit this evidence on your behalf. You can always choose to accept the dispute or counter it manually before the deadline.
Only pay when you win
If you win a dispute using Smart Disputes, you’ll pay 30% of the recovered disputed amount. If you don’t win, then no fees for Smart Disputes apply. The fee for receiving a dispute still applies to all disputes, including ones countered with Smart Disputes.
How to turn off auto-submission
If you don’t want to use Smart Disputes, then you can turn off auto-submission in your Dashboard. If you opt out, you can still manually submit evidence generated by Smart Disputes once it is enabled for your account.
Questions? Please visit our support site—we’re here to help.
— The Stripe team
Clearly Stripe wants this, but I don't: it clashes with my worldview.
I noticed the email carefully avoids the word "fraud". That's because there are existing mechanisms for dealing with that. So we're talking about legitimate customers here, not fraudsters.
With my customers, the way to win disputes is to lose them.
Every dispute is a chance to not completely incinerate the relationship, preserve my brand, and woo the customer back. I remember which businesses made it difficult to make things right; don't you?
For consumers, just issue the refund. You lose a few bucks. For business and enterprise, why would you toss your work to an AI? You should already have someone's phone number. Call them. Your customer success team should have already been calling them. Don't let Stripe be the venue for customer relationship.
The fact that you got here means you did something wrong, i.e. taking money from a fraudster, marketing something you didn't deliver, or not nurturing the relationship.
Dispute is such a hostile word. A more effective attitude is deference and servanthood.