Product teams analyse call summaries at scale to guide the roadmap to reduce future calls. It’s not just about case management.

I can assure you that people care very much about searching and mining calls, especially for compliance and QA reasons.

Transcription cost is a race to the bottom because there's so many vendors competing, same with embeddings. It's positive. Gets better every year.

So no ROI, just hope.

What's the ROI on quickly identifying and fixing problems with your product?