>the [hanging on the line] tactic is motivated by the knowledge that most customer service systems will put people who opt for call-backs in a lower priority queue
Are large brand names that are assuring callers that opting for callback will not push you down in the queue lying? I'm not looking for an outpouring of cynicism, I can provide that myself, I'm curious about people who actually know how call centers operate, are they set up to lie as a general practice?
Are large brand names that are assuring callers that opting for callback will not push you down in the queue lying? I'm not looking for an outpouring of cynicism, I can provide that myself, I'm curious about people who actually know how call centers operate, are they set up to lie as a general practice?