And then there are the apologists who attack anyone who calls for better, and almost the entire rest of the population... who
1. Don't take time to convey feedback
2. Can't find a way to convey feedback
3. Can't distill exactly why the product sucks and formulate feedback.
I just wasted a good portion of my afternoon trying to activate change-tracking in Word. The Word UI is an even bigger POS than the rest of Windows. I mean... it's a wonderland of baffling rabbit-holes, to the point where I'm laughing while typing this out because it seems like a prank. MS even eschewed their own File dialog in this thing, to replace it with a page that looks like hand-coded HTML without a stylesheet. Truly incredible.
So I took screen shots. I wrote up a detailed explanation as to why this is defective. And then I used MS's "Feedback Hub" (which vanishingly few people are going to find or bother with) to try to file a report. After typing it all out and attaching files...
"Something went wrong. Please try again later."
And of course it deleted all my work. And it has happened on four attempts throughout the day.
So when companies claim, gee, no one has complained before... it's just another mockery of the recipient.
1. Experience
2. Aptitude
3. Supervision
And then there are the apologists who attack anyone who calls for better, and almost the entire rest of the population... who
1. Don't take time to convey feedback
2. Can't find a way to convey feedback
3. Can't distill exactly why the product sucks and formulate feedback.
I just wasted a good portion of my afternoon trying to activate change-tracking in Word. The Word UI is an even bigger POS than the rest of Windows. I mean... it's a wonderland of baffling rabbit-holes, to the point where I'm laughing while typing this out because it seems like a prank. MS even eschewed their own File dialog in this thing, to replace it with a page that looks like hand-coded HTML without a stylesheet. Truly incredible.
So I took screen shots. I wrote up a detailed explanation as to why this is defective. And then I used MS's "Feedback Hub" (which vanishingly few people are going to find or bother with) to try to file a report. After typing it all out and attaching files...
"Something went wrong. Please try again later."
And of course it deleted all my work. And it has happened on four attempts throughout the day.
So when companies claim, gee, no one has complained before... it's just another mockery of the recipient.