We had a Lenovo IdeaPad die after 7 months. (An AMD model, in 2021.)
Their support was extremely painful... or deliberately slow. It took 4 phone calls (30-60 minutes each) over 3 weeks to finally get it escalated properly, to issue a replacement.
They would say, "we're escalating" then a week of silence. Then I call back, and they say, "It never got escalated", let me do that now. Repeat, repeat.
Eventually they shipped a replacement Yoga unit. (Motherboards w/AMD CPUs were on multi-month backlog during Covid)
Their support was extremely painful... or deliberately slow. It took 4 phone calls (30-60 minutes each) over 3 weeks to finally get it escalated properly, to issue a replacement.
They would say, "we're escalating" then a week of silence. Then I call back, and they say, "It never got escalated", let me do that now. Repeat, repeat.
Eventually they shipped a replacement Yoga unit. (Motherboards w/AMD CPUs were on multi-month backlog during Covid)