I can't speak to Apple, but wrt Microsoft, you're not appreciating just how bad support is (or even the documentation is) and you're not appreciating how much people pay for support on top of the product.
I feel like I know more about M365 than anyone I talk to at MS. That's bad.
Everyone hates support. Especially the execs who have to pay for their support department.
Azure basic support is pretty bad. I am even surprised at how bad some of the higher tiers of support are. I have no frame of reference for other cloud providers but anecdotally they are not so great either (some CSP's I am told are worse).
All in all - wrt documentation - software docs have gone downhill across the industry since the 90's. And back then people were still loudly grumbling about how bad the docs were!
I feel like I know more about M365 than anyone I talk to at MS. That's bad.