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Once you realize that a metric the employee is tracked on is "on time delivery" and he has a button he can press that makes it report he did it right, you realize the incentives.

It starts by slipping a bit, and then more and more ...

Amazon et al are fighting back by requiring a photo on delivery now, but that has it's own limitations.



>Amazon et al are fighting back by requiring a photo on delivery now

And yet they are perfectly happy for that "photo of delivery" to be a picture of the box still in the truck.

They aren't fighting back. Fighting back would be removing the negative incentives that encourage drivers to fake metrics.


It makes things worse when they have unreasonable expectations, but there's always going to be an incentive to skip doing part of the work




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