> a more sophisticated version of 'ignore the side effects and likely future consequences of your actions.'
That reminds me of an oft-cited study regarding parents being late to pick up their kids from daycare [0]. Once a monetary fine was imposed, late-pickups actually got worse, presumably because parents felt their lateness wasn't shameful anymore since they were justly paying for extra staff-time. That switch in customer viewpoints to proved difficult to undo.
While I do not think that case was an MBA-tier mistake, there's a similar theme: Something looks fine for sociopathic homo economicus but fails in the real-world of social relationships, implicit expectations, and long-term repercussions.
> actions that are negative to the point of verging on antagonistic towards their employees and customers
Besides raw greed, some of that may be from a quantitative/"McNamara" fallacy [1], where too much emphasis is put on easy numerical metrics when making decisions, and quarterly revenue is easier to have than measuring "customers resent us and our brand is recognizable but only in a bad way."
That reminds me of an oft-cited study regarding parents being late to pick up their kids from daycare [0]. Once a monetary fine was imposed, late-pickups actually got worse, presumably because parents felt their lateness wasn't shameful anymore since they were justly paying for extra staff-time. That switch in customer viewpoints to proved difficult to undo.
While I do not think that case was an MBA-tier mistake, there's a similar theme: Something looks fine for sociopathic homo economicus but fails in the real-world of social relationships, implicit expectations, and long-term repercussions.
> actions that are negative to the point of verging on antagonistic towards their employees and customers
Besides raw greed, some of that may be from a quantitative/"McNamara" fallacy [1], where too much emphasis is put on easy numerical metrics when making decisions, and quarterly revenue is easier to have than measuring "customers resent us and our brand is recognizable but only in a bad way."
[0] https://www.jstor.org/stable/10.1086/468061
[1] https://en.wikipedia.org/wiki/McNamara_fallacy