Hey there, As with most other reputable web hosting companies, we have a KYC (know your customer) process. With some customers, we may ask them to provide documentation to help us verify their identity/customer information, and we accept many forms of documents to help us with this. Some customers will indeed use a utility bill to help us do this. We understand that going through any KYC process isn't fun, but it does help us to reduce abuse, and that is something we take very seriously. --Katie

Well, that's a lie. Before COVID, I was a digital nomad and didn't have a permanent address, and you refused to open an account for me because I couldn't confirm my address with the limited options of acceptable documents. I guess it's just a German thing with the Anmeldung's and all that...