This idea about sustain-mode resonates with me! It almost feels like we need different kind of "product" people to do this; the typical incentives for product is to innovate innovate innovate.

This topic reminds me a lot of the recent thread on Signal being so comparatively small but being scaled so big (and shaming big tech companies for being so big). https://www.sfgate.com/tech/article/signal-meta-google-too-b... https://news.ycombinator.com/item?id=38382811