In the nicest way possible, linux users are a headache to deal with.

Probably because they aren't "just" users, they want, by definition, to be collaborators or at the very least to have the ability to make change. It can be indeed be a pain to "manage" but I don't think it's a communication problem but rather a deeper culture problem.

Signed a Linux "user".

Thank you. Your politesse is appreciated :-)