>Why do people accept this nonsense when it's Apple? They wouldn't for any other company.
Because 99% of the time it saves one's ass.
Three times now I've left my iPad in a shopping cart. All three times my phone has gone "WAIT! WHERE'S THE IPAD?" as I left the parking lot and all three times I was able to retrieve the iPad.
Maybe I'm misunderstanding your comment, but I'm reading it as saying if I can show I bought it at one point in time, then nothing else should matter, and they should unlock it for me. But I believe I must be missing something, because that proof of purchase doesn't necessarily prove it's my laptop after it's been locked by someone else's iCloud account.
For instance, I've given family my old laptops, and they setup their accounts after they take ownership of the device. The way I interpret your comment with regards to my scenario is that Apple should disregard the fact it is locked to their iCloud account and unlock it for me, because I can prove I was the original purchaser - even if they accidentally left it at my home or I steal it from their home.
Is that what you meant, that if I can give Apple a receipt then I am the de facto owner no matter what? Or am I just way off base?
Because of this one extreme case that will almost certainly never affect you, that you can easily work around, you should abandon all the other benefits of 'buying Apple'?
I suppose if I was a big influencer like John Dvorak -- you'd have a point. But I have 38 points on Hacker News. You might be the only person listening to me :p
But doesn't Apple explicitly disavow secondary sales?
No way would they unlock a device like this for your relative. It's odd that they won't unlock it even for the original owner. In what cases do they even plan to unlock these devices?
They can't prevent it, but they can certainly disavow it. By explicitly saying they don't support it or by making it harder to sell to the next person like region-locked or console-locked media.
I guess I'm surprised they don't! As the other commenter points out they have a page dedicated to this. I conflated their stance on secondary sales with their hardware and software self-service hostility.
> Is that what you meant, that if I can give Apple a receipt then I am the de facto owner no matter what? Or am I just way off base?
That's currently how it works. Except for OP of course.
I personally think that a better tactic would be to create a separate device that is paired to the machine, comes in the box, and can bypass activation lock. This would layer nicely on top of the existing system without forcing rigorous document management and an appeal to an opaque system of power to exercise true ownership over your own computer.
In short, yes, that's probably the right approach, unless another person comes to Apple to prove they legally are the new owners (I'd imagine Apple contacting the registered adress, and requiring proof if there is a response)
For more background on this, the fact that you actually have the laptop in your possession is the key point:
In my unqualified opinion, I would think having an iCloud account tied to the device that the person in possession of said device doesn't own shows "clear and compelling testimony or documentation to the contrary [of them being the rightful/current owner]". Although, I can see how others might argue it proves nothing; in the end, neither side is probably 100% correct in all of the scenarios, and it's all up to interpretation.
All I know for sure is I can say I'm glad I'm not a lawyer!
I'm also fully unqualified, but short of the person that authentified the device coming up and detailing how they're the current owner, I still think a person with physical and proof of purchase should be prioritized.
If for instance the device had been sold to a different owner, that owner should have the receipt and be contactable (they have the email address and probably other info). And if the owner declared theft, we're out of Apple's field and it should be an official claim.
I see the passing down to a family member situation in the same light: if it was an informal transaction, the official owner is a still the same, and getting back the device unbricked and wiped out shouldn't be an ethical connundrum.
The thing that gives me the most pause is that Apple keeping a hard line on refusing to unbrick the device means they get an additional purchase from someone who's already heavily invested in the ecosystem. From their POV, bricking more devices has no counter incentives.
But maybe this guy sold his computer to someone else and then stole it back, or something else crazy. The point is that having an ironclad policy in this case is a feature for most users, not a bug.
...why would you leave a tablet or a laptop in a shopping cart?! I don't mean 'why did you forget', why would you leave it out of your hand at all, or leave anything in a shopping cart? I pull out my phone to check a price or product specification sometimes when shopping, but then I put it back in my pocket, not in my grocery basket.
I imagine they can't fit their iPad in their pockets. I'm guessing they prefer using their iPad to their phone for their shopping list, maybe because it's easier for them to read.
Some people leave their stuff in a shopping cart, some people don't setup their new laptop completely, some people aren't careful with their equipment at airport security. It's not a personal failing, it's just the way they are.
Honestly I'm kind of surprised one would bring their tablet at all. Having a phone is useful in situations like you said, but I can see no good reason to bring a tablet.
A quick look at the Australian Apple store shows iPads are AU$749.00.
Why would you put goods to the value of $749 in your shopping cart, much less leave it behind there?
It saves your ass, yeah, but maybe you should ask yourself if you would have learned a better lesson leaving it in there once and losing it forever and then being more careful in future.
I left my iPhone at a restaurant in Ayala mall in the Philippens and when I went back an hour later they not only had it, but had wrapped it in plastic.
Australia is not the only place with a functioning society.
About ten years ago, I left my iPad in the seatback pocket on a Southwest flight. I reported the lost item assuming it was gone forever and instead was notified that it has been located and that they were sending it to me. I got it in perfect shape a few days later.
Because 99% of the time it saves one's ass.
Three times now I've left my iPad in a shopping cart. All three times my phone has gone "WAIT! WHERE'S THE IPAD?" as I left the parking lot and all three times I was able to retrieve the iPad.