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c) Technically you do. It was in the privacy policy (or what was omitted from the privacy policy), and in the clause that says the privacy policy can change at any time without notice.

Deceptive, yes. Personally, I'd like to see more sites adopt privacy policies written like 37signals: http://37signals.com/privacy

If you have the option to become better at serving your customers, you do it. When you interact with a for-profit organization, they are a) extracting something of value from your or b) subsidizing the service with funds from a different business area that does.

Fundamentally, if a business owner can do something to more effectively serve his customers, he does it. If he runs a free service, those customers are advertisers.

We need to change consumer attitudes so people aren't opposed to paying for services they find valuable. When the general public is the customer instead of the product, it will find its voice more effective.



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