>You think it's discrimination to ask people who use more of a service to pay more?
The point is "enterprise" plans are generally much more expensive relative to the use of the service or the extra feature (the most common extra features like SSO and auditing are generally cheap to provide, both in terms of resource usage and cost to implement and support). So while they may use the service more they wind up paying proportionally much more for it (the assumption being that theu are getting much more value from the core features). This is price discrimination, whether monopolistic or not (which is absolutely rife in B2B products). I'm not going to comment on the morality of it, but it can be very frustrating if you don't fit into the buckets the pricing structure assumes (the other thing that is common in B2B that pisses me off is "call us for a quote". Generally a lot of tools seem to have an overinflated sense of how much value they are providing me, but I am a little unusual in that I use a lot of different tools but not heavily, being a generalist in a small startup)
This is why AWS took over the world. It’s the opposite: WYSIWYG vis a vis pricing. I’m not sure why so few other developer oriented SaaS services follow their lead.
It is convenient but AWS does employ another common tactic: the easily accessible prices are the highest ones. If you're a customer of any significant size you are being screwed if you are not negotiating a discount (IMO cloud is extremely expensive anyway, so if you have very high duty cycle usage you would be better off using something other than cloud).
The point is "enterprise" plans are generally much more expensive relative to the use of the service or the extra feature (the most common extra features like SSO and auditing are generally cheap to provide, both in terms of resource usage and cost to implement and support). So while they may use the service more they wind up paying proportionally much more for it (the assumption being that theu are getting much more value from the core features). This is price discrimination, whether monopolistic or not (which is absolutely rife in B2B products). I'm not going to comment on the morality of it, but it can be very frustrating if you don't fit into the buckets the pricing structure assumes (the other thing that is common in B2B that pisses me off is "call us for a quote". Generally a lot of tools seem to have an overinflated sense of how much value they are providing me, but I am a little unusual in that I use a lot of different tools but not heavily, being a generalist in a small startup)