I know that this is a stressful time and it’s all hindsight, but there are two different contact methods that don’t rely on email available to you in migrations like this:
Going read-only, waiting 2 weeks, and then deleting. The contact method is peoples’ alerting systems as writes stop working.
Putting a message on your service dashboard indicating the upcoming action. The contact method is exactly what it sounds like, and it’s the only other place you can stick text and know for sure all your customers can access it.
It will probably help customer relations if you don’t hide behind the defense of only having email - there are a few strategies for this that you can use in the future. Best of luck on the road ahead - I know this must be a particularly stressful time.
Going read-only, waiting 2 weeks, and then deleting. The contact method is peoples’ alerting systems as writes stop working.
Putting a message on your service dashboard indicating the upcoming action. The contact method is exactly what it sounds like, and it’s the only other place you can stick text and know for sure all your customers can access it.
It will probably help customer relations if you don’t hide behind the defense of only having email - there are a few strategies for this that you can use in the future. Best of luck on the road ahead - I know this must be a particularly stressful time.