> You can also assume that by virtue of you having posted this here and being on the frontpage, it's probably made it to the internal Google SRE IRC chat by now and someone is trying to find a contact.
In that case no point in following up at all right? Just post on HN and hope someone in the right spot sees it?
> This almost always works :)
That’s the type of SLA one can rely on!
> Maybe edit your OP with a way to contact you, so that someone can reach out.
Having to break online anonymity so that a company can impose the Hollywood rule, “don’t call us, we’ll call you!”, is a truly lousy support structure.
> Just post on HN and hope someone in the right spot sees it?
That's how a lot of Google tech support happens. If you get banned by mistake, you have far better luck making noise here or on Twitter vs actually going through support.
We had an app mistakenly banned that we only got human eyes on by calling in favors from old friends who work at Google. It's asinine.
In that case no point in following up at all right? Just post on HN and hope someone in the right spot sees it?
> This almost always works :)
That’s the type of SLA one can rely on!
> Maybe edit your OP with a way to contact you, so that someone can reach out.
Having to break online anonymity so that a company can impose the Hollywood rule, “don’t call us, we’ll call you!”, is a truly lousy support structure.