> It's also known that frustrated, unhappy workers are more likely to skip as much work as they can get away with
I wouldn't be surprised if that's a LOT of Dell employees.
I recently dealt with their service department and it was the worst warranty service I've had on any product. Reiterates my prior position of never buying Dell products again.
Took two, multi-hour iMessage conversations including taking 5 videos of my product each time, to prove warranty was triggered. Was at the point of asking "should I take a video of putting your product in the garbage as well?"
The craziest part was once that was done, they immediately shipped me a brand new replacement with overnight delivery. Product was already on the way before I realized they actually had granted me service.
Eizo on the other hand was a 5 minute process, but then the monitor was gone for a month being serviced.
Apple I would just walk into the store and either get it replaced on the spot or serviced and pickup when done. I've never had service denied or had to battle for hours.
So the dumbest possible outcome - they are out a new replacement monitor, and I am unhappy enough to never be a customer again.
Are you sure it's a new replacement monitor? Every warranty product I received was always a refurbished one, even if the product broke in less than a month (confirmed by support as well).
I also will never buy dell in my lifetime, and have encouraged all family/friends not to as well.
You should do what everyone else does. Buy the same monitor on Amazon and return your broken one to Amazon. Mostly joking but I wouldn’t fault anyone they did bc Amazon is awful
It just astonishes me that in the year 2023 I got caught out on the old "well the specs look good" scam. I know Dell makes a lot of dreck, and have been thoroughly unimpressed with the kit that our office bought in bulk.
On paper this should have been a great monitor - 27", 4K, USB-C data & power, nice height/tilt/rotation adjustable stand, multiple inputs, USB hub integrated, etc.
Probably worst tech purchase of the decade for me.
I had a really bad dell monitor experience this year too. I had a still image on the monitor for 30 minutes and it caused extreme permanent burn in. Returned it and got the cheapest no name monitor with the same specs and it’s been great and half the price
I wouldn't be surprised if that's a LOT of Dell employees. I recently dealt with their service department and it was the worst warranty service I've had on any product. Reiterates my prior position of never buying Dell products again.
Took two, multi-hour iMessage conversations including taking 5 videos of my product each time, to prove warranty was triggered. Was at the point of asking "should I take a video of putting your product in the garbage as well?"
The craziest part was once that was done, they immediately shipped me a brand new replacement with overnight delivery. Product was already on the way before I realized they actually had granted me service.
Eizo on the other hand was a 5 minute process, but then the monitor was gone for a month being serviced.
Apple I would just walk into the store and either get it replaced on the spot or serviced and pickup when done. I've never had service denied or had to battle for hours.
So the dumbest possible outcome - they are out a new replacement monitor, and I am unhappy enough to never be a customer again.