You've got to see the McDonalds near the Ithaca Mall. They split the line into two streams to take your order, have a single window for payment and they will send you to an alternative pickup window or one of three parking spaces if your order is not ready at the main pickup window. The people there have an espirit de corps I've never seen at a fast food restaurant.

But seriously, there is no excuse for inefficient businesses. If a business is inefficient the customers, owners and employees are paying for it. Sometimes it takes very bad business conditions for people to stop making excuses, unfortunately it also takes the bankruptcy court too often.