Probably the hardware was already used when you got it. Stuff like SSDs tend to wear out and usually when you rent a cheap server, you'll get used hardware in the first place.
That said, their communication was bad. They should just have offered to upgrade to new hardware for a 50% price increase if the customer wants that. But I see little ill will in their behavior. Electricity prices did roughly double for them, and so must their prices.
Their systems might not be set up to easily migrate you to the same server under a different package. The customer support would not be technical enough to make that happen
That said, their communication was bad. They should just have offered to upgrade to new hardware for a 50% price increase if the customer wants that. But I see little ill will in their behavior. Electricity prices did roughly double for them, and so must their prices.