In 2008 I was consuming as much entrepenuriship content I could (while building my first company). For obvious reasons I ended up watching a Tony's presentation. He was sharing a lot of stories about Zappos and in the end he talked about their Culture Book (a book entirely written by Zappos employees, with no editing).
Immediately after watch it I sent an email directly for him (at the time a CEO of a company that would be sold to Amazon for 1.2B 8 months after) asking if I could have a digital version of the book since I was living in Brazil. For my complete surprise I received a response in less than 1 hour just asking for my address. One day after I received a physical copy of the book, signed by the very own Tony Hsieh. He even invited me to visit Zappos offices if I ever were in Las Vegas!
Today I woke up with this sad news.
Definitely, a huge loss to the world. I'm sure you'll always be an inspiration to many.
Interesting that he would start the talk by sharing a story about a Zappos employee pulling up the billing history for the wife of someone on an office tour. That would be a fireable offense at every place I've worked and would certainly not be condoned by any C level.
In 2013, Tony invited me and other entrepreneurs to Vegas to give us his tour of what he and his team were doing to the Downtown area to revive it. It was amazing. But what really has always stuck with me is how fresh Tony’s ideas and thinking were. He looked past a ton of criticism and naysayers to see his new ideas come to life. Tony had the courage to try new thing after new thing. Often with great results. I’ve been back to the downtown area of Las Vegas, and the impact he’s had, whether it perfectly met his vision or not, has been remarkably improved. It’s 100 times safer. Employs a ton of people for non-gambling related things. And is a huge net improvement. I’m at a loss this morning. I didn’t know Tony very well, but the few convos I’ve had with him left me inspired to learn about something new or look at something differently. He was incredibly generous with his time and resources. I encourage all of you to go deep into the legacy Tony left behind. There’s important lessons and advice all over his work and life.
I was on this tour as well (Nate -- that's where we met!) and really enjoyed it. He was so busy with his company and his development project, but he still seemed to have infinite time for us scrappy entrepreneurs. We had a tour of downtown LV and his apartment, lunch and dinner with Tony and we got a deep dive into a lot of his visionary ideas, even ones that didn't really make sense to me (I fondly remember a brief argument I had with him about the merits of holacracy vs traditional company hierarchies). You have to admire someone who can think out of the box all of the time. Some of his ideas didn't work, but he was always willing to experiment, and the ideas that did work will have a lasting impact. I learned so much from Tony in that short time about urban development, real estate, customer happiness, the entrepreneurial spirit, and even the finer details of Nevada gaming licenses.
Thank you, Tony. You are a real loss to the world. RIP.
I’m a little disheartened by how much e-commerce has changed for the worst since the Zappos heydays, and how the most successful cos now often employ anti-consumer dark patterns and tactics to squeeze more revenue and profits all while limiting investment in customer service.
Wayfair at a $30B market cap comes to mind...dropships almost everything eg zero control of inventory and shipping times, dynamic pricing and fake discounts makes it difficult to know if you’re getting a good deal, customer service very inconsistent, returns not free, etc.
The think that stucks out to me about trying idea after idea is how many of them are abject failures. If you get a run of bad beats, it can seem like you're just headed in the wrong direction, even if on average you'd make winning ideas. Having the fortitude to make a bunch of smart bets AND to not be results-oriented if they don't break your way is such a strong, difficult-to-identify skill.
Im feeling sad. I just want to start by saying that. I think one of the most special moments in my life was going to the Zappos holiday party many years ago, where it was me and a friend from SF and all Zappos employees, including Tony. He is still one of the most humble, inspiring, kind, and impactful leaders I have met, and I have been in a room with Elon Musk and his family. Why do I remember this party of so many parties globally that I have attended? It was because how he CHANGED LIVES AND OPPORTUNITIES FOR WOMEN / MEN IN VEGAS. I listened to stories of many people while riding the bus to this cowboy ranch Themed Xmas party. At the time I was a tech blogger. One story sticks out, a story of a woman who said she had no options than to work in a casino before Zappos, like many people in Vegas. She said, also many of her friends who wanted regular jobs were ostracized if they left adult industry to find jobs that were stable... Zappos was not just secure, but people mattered.
Tony cared. His vision wasn’t some bullshit PR communication, he was a legit leader who cared. I left that holiday party inspired and hopeful for the downtown project... my takeaway from his death: recognize good leaders, highlight them, support them, and relèvera, when such people and companies succeed, it is not just success in funds, but more importantly communities get positive impact! Love to Tony’s family and condolences to them and all those feeling the sadness of his loss...
>He is still one of the most humble, inspiring, kind, and impactful leaders I have met, and I have been in a room with Elon Musk and his family.
Great story, but this anecdote confused me. Musk is one of the two least humble people I'm aware of, and I certainly wouldn't associate "kind" with him either.
It was comparison to people that are seen as major leaders today. Perhaps to you, kindness matters, but most get excited just by the execution and success. Thanks for asking clarity. N
I saw Tony speak at YC Startup School in 2009, and his talk stuck with me far more than any other that day.
It was exciting and inspiring to hear that you could build a company that was sincere about being good to its employees and customers whilst also being large and commercially successful, and that’s influenced how I’ve gone about trying to build products and businesses ever since.
I haven’t managed a big success that accomplishes this yet, but if I ever manage to do it, it will be in no small part thanks to Tony.
Thanks and blessings to Tony, and love and strength to his family and friends.
He talked to me for quite a while when I met him at one of his book launch events, around the same time. I asked him what he thought of my startup (at the time), and he said he didn’t like it because it relied on being able to keep certain information secret, but that the world was only going toward more and more transparency. He said it was essentially betting against the mega trend. A difficult lesson at the time, but definitely some of the best advice I’ve ever gotten, and something that’s been permanently added to my collection of mental models.
He spoke at my backwater state university. And then had lunch with a few of us misfits. It gave me a kick in the rear to persevere, despite my perceived station, and in no small way contributed to my later start-up, exit and success. Terrifically sad news.
I never met Tony but I saw him speak at an event in 2009 (Startup School 2009) in Berkeley.
I just remember before his presentation he had TechCrunch up on his laptop and one could tell he didn’t have the pretense of any other speaker (and all the speakers that day were very successful like him). His talk on Delivering Happiness was good. It was memorable how unique and kind of a culture he had created throughout Zappos. That was unique in that it was the only talk about doing moral things, from the only startup that was successfully employing these practices.
But before he started, the most memorable part — and to be honest the saddest thing now - was just seeing him browsing TechCrunch real quick on the screen in the auditorium in front of everyone. I remember thinking — whoa he is just one of us. Nor was he concerned about not being who he was in front of other people. You could tell he was very good at socializing but slightly introverted (moved quickly around the room but wasn’t much for small talk).
And that behind a very successful entrepreneur was just a person trying to figure it out like everyone else and I wouldn’t be surprised if that was the point (ie unconsciously or not if leaving TechCrunch up on the projector briefly wasn’t intentional).
It meant a few things to the audience: (a) it doesn’t matter what people think (b) we’re all human (c) there’s nothing special about my success (d) other than I’m so focused on doing important things with it it doesn’t matter what you think.
And that was way more of a leadership by example situation — for a few brief moments — than anything else (and there were a lot of great talks that day).
Reading "Delivering Happiness" inspired me to quit a legal career I hated, learn to code on nights and weekends. Today, I'm the CTO of a promising startup. Thank you, Tony.
It's interesting to me that every thread about Tony Hsieh prior to this one was filled with criticism and skeptics. Why does it take someone's death to start appreciating his body of work? I think many skeptics believe they're speaking truth to power and therefore making the world a better place. There's certainly an element of truth to this, but I think if you take the ten thousand foot view, you'll find that we can be a more powerful agent of change by building good people up rather than tearing bad people down (or even worse, tearing net-good people down).
My condolences go out to Tony's family and friends. As a fellow founder who's faced similar challenges as Tony, I remember tearing up in the airport reading Delivering Happiness. Rest in peace.
He arguably played have played a tangential role in the establishment of Google's business model. Some really interesting history from Ali Partovi, cofounder of Tony's first startup, LinkExchange: https://techcrunch.com/2010/08/29/bubble-blinders-the-untold...
It's worth reading the whole thing but the summary is: Scott Banister, then founder of a startup called Submit-It, seems to have been the first person to have conceived of an AdWords-like business model...
> In 1996, he brilliantly conceived an idea he called “Keywords”: to sell search listings based on pay-for-placement bidding – more or less the same as today’s AdWords. Banister began pitching the idea to anybody who would listen to him, including, among others, Bill Gross of IdeaLab, and the principals of LinkExchange: Tony Hsieh, Sanjay Madan, and me.[...] Tony, Sanjay, and I also loved the idea, because we had the benefit of the right context. [...] LinkExchange proceeded to acquire Submit-it; and I became obsessed with the idea of realizing Banister’s vision via deals with the world’s top search drivers [...] In late 1998, Microsoft bought LinkExchange for $265 million, telling us they liked the “Keywords” vision. As Microsoft employees, we continued pitching the Keywords deal not only to Yahoo, but also to the up-and-coming Google. I wasn’t surprised to find that these companies were wary of partnering with Microsoft.
This is crazy, he's a veritable legend (and so young). RIP. My condolences go out to his friends and family. Maybe related to his stepping down 3 months ago[1]?
My comment from that 3-month-old thread, regarding Hsieh: From 2015-2017, I worked at Edmunds.com which was (to put it lightly) a bit obsessed with "Delivering Happiness" and Zappos' culture. So much so, that the leadership team visited Vegas to get a tour of the Zappos HQ (this was before I joined). But Edmunds based their entire cultural approach, including hiring, interviewing, and onboarding on Zappos.
The Edmunds onboarding experience has been by far the best out of any company I worked at. Sure, it was silly games and scavenger hunts that didn't really have anything to do with "work," but I look back at the entire experience with a lot of nostalgia. I loved the onboarding so much, I've been contemplating doing a startup that literally just focuses on improving cultural onborading at companies. It made my first few months at Edmunds not only incredibly productive, but also intellectually and socially stimulating.
And they were doing something right. Over there, I had the honor of working with one of the best managers I ever had (he's now at Amazon), and with one of the best software architects I've ever worked with (he's now at Facebook). My team was made up of motivated, smart, folks from all walks of life (recent grads to data science PhD's in their 50s). I still keep in touch with my old team even though we're spread all over these days: doing our own startups, at Facebook, Uber, Amazon, and beyond.
I have the utmost respect for the cultural revolution that entrepreneurs like Tony Hsieh brought to the fore. People that call it a "cult" are missing the point. It's no more a cult than cheering for your school mascot or being in a club. We seem to forget that people are inherently social and need a sense of belonging.
What sticks out to me in your comment is that in spite of all your nice words about their culture, the nicest/best people you worked with still left for other companies. I suspect it was probably a 20% pay raise that convinced them to.
A better work environment doesn't have any effect on tenure. Only the extremes make a difference. That is, lower when extremely bad and a bit longer when extremely good.
According to the BLS, median tenure is 2.x years for those 25-34. For those 35-44, it's 4.x years. Keeps going up with age, peaking at 10.x years starting in the 50s.
Not much seems to change it in a relevant way, maybe another many companies are blah in this regard: not worth the money/time/effort. Just mumble some BS to look good to the world, then repeat as the same dead company. The BS isn't even mumbled to recruit, as it also doesn't have any effect there.
The only ones in a position to be affected by such marketing are new grads, a group typically viewed as worthless and that have to take what they get. It's all just air in the winds.
I don’t doubt what you’re saying, but can you link to a source on this? Highly relevant to some work I’m considering, and I’ve been looking for additional data on this for a bit.
That's interesting. The first job I had starting in college was a 7 year stint. I started in one of the entry level jobs, but the company had lots of upward positions and they liked to hire from within. The second job I had was another 7 year stint. It wasn't until after that before my resume started to have those shorter durations at various places.
I left to do my own startup -- which will, (un)fortunately, probably always be my end-game :) and in the months following my departure, the company really did take a cultural hit (after significant layoffs), so a lot of good folks left.
Sounds like he died some time after the house fire, due to the injuries incurred.
"Tony Hsieh, the former CEO of Zappos, died peacefully and surrounded by family on Friday, according to a statement emailed to CNN by Megan Fazio, a spokesperson for DTP Companies, a Las Vegas-based enterprise for which Hsieh served as the visionary.
Hsieh, 46, died from injuries sustained in a house fire that occurred in Connecticut while he was visiting family, according to Fazio."
With anything this public, such questions will inevitably arise. It was not my intention to be ghoulish or inconsiderate in asking the question.
A family member of mine died in a house fire as well, and her death prompted the development of new insulation safety standards in Germany (this being a number of decades ago). Knowing what led to this fire is of interest to me.
I've edited my grandparent comment to remove the link to his Wikipedia page, and default to the heavy.com link posted above.
Though I don't think I ever met him personally, I like many here was very moved by his ideas and his ethics and his works and am really saddened to hear this news. Like you I also have questions and would like to hear more. I always find it helpful in grief to just hear what happened. Was it a mechanical malfunction? Was it a lack of fire alarms? Was it arson or murder? Was it suicide? It's extremely sad, and only 1/1000 deaths in the US are now caused by fire, and am just wondering how it could happen to such a smart, young, generous person.
You're right — it is helpful to know what happened. It's tragic to hear of Tony's death, and it's even more disquieting to speculate about the causes. Arson/murder paints the event in a very different light from a mechanical malfunction or, god forbid, suicide. And, as you mentioned, fire deaths are exceedingly rare, so the whole matter is cloaked in mystery.
I'm pretty shocked to hear of Tony's passing, as I was also very moved by his ethos and writings. That he died in a fire is all the more shocking — a death from cancer or something similar would be easier to accept. Perhaps this is because cancer and serious illness feels almost inevitable, and this doesn't.
What a tremendous loss to the startup community and to the world.
Tony was an innovator not just in terms of product vision, as almost all successful founders have to be, but also in the very idea of what business should be.
It is striking to me that this happened the same day as pg's essay on thinking differently from your peers came out, as I can imagine no greater example. As founders we spend time thinking about how our product can change the way things are done, but the way that companies themselves are structured and run is largely formulaic and taken for granted. This makes Tony truly special, as someone who decided to rethink what a company should be and how it should impact people's lives.
Even before Zappos he was wildly successful: the first company he co-founded, LinkExchange, sold to Microsoft for $265MM in 1998. In spite of this, he lived in a trailer in Las Vegas. He just didn't think about things in the way most people do.
He is, and will continue to be, an example and inspiration to look to for any founder, especially those who have a nagging feeling that the way companies are run should be better. May he rest in peace.
10 years ago around Thanksgiving, I got my first Kindle - the keyboard one with an AT&T 3G card, one of the first few books I read was his "Delivering Happiness". Amazon was not the juggernaut it is today, the book stayed in my mind for such a long period was unprecedented.
My current Kindle Oasis is much better than my first Kindle, a lot of books have been read as well. However, I might never able to get same experience / inspiration again.
The Zappos website now has a Steve Jobs-like tribute on the first page (as well as a banner), which seems appropriate given how amazing Hsieh has been (not merely founding Zappos, but the renewal of DT Las Vegas, plus cool stuff he did back in SF before Zappos -- the 1000 Van Ness place was quirky and awesome.) A really amazing person.
Really sad , I remember when I was setting up Myntra (Indian zappos) customer experience department, Tony and his book were a huge influence and everything that we did was measured up with the zappos way of customer experience. We were one of the few large companies having in house call centre with a five day week and training period of one month to all customer cate executives, plus a mandatory call listening session once a quarter for all senior leadership.
There are still some question marks on the ROI of trying to ensure customer delight especially via call center since discounts are such a huge factor in buying shoes and clothes online that even an NPS of 60 will not help if you don’t price lower especially for the value conscious Indian buyer however he definitely brought a new dimension of thinking for a lot of customer care folks
Honestly haven't seen a clear answer till now. We had tried multiple ways to link high satisfaction scores with purchase behavior - correlation/regression of NPS with frequency/value of purchase.
At least in myntra case, the detractors turned out to be much more valuable than the entire universe, we put it down to customers who love us enough to hate us!
Yesterday, God told me to pray for Tony Hsieh without any knowledge of his condition. I am ashamed to admit that I often forget to pray at all, so this was very striking. Tony has had a huge influence on me from working for startups downtown and at Zappos. The Lord told me he needed love and prayers sent his way. I sent him a message that I don't think he got. I'm praying he was well received in heaven. He was one of the good ones- full of light that radiated to everyone he met. He knew how to have fun, not take life or work too seriously and always treated people better than himself. He lived in a trailer with his friends downtown for years, even though he had unlimited resources. He understood servant leadership, supported the dreams and aspirations of thousands of employees, small business owners and entrepreneurs around the world. He helped the poor and unfortunate. He invited my kids to play at his airstream park for a community breakfast. He was generous, kind, welcoming, visionary, and had an incredibly contagious vibe about him. He will be remembered and honored by countless thousands for a long time to come. I cannot believe he is gone. It is too unreal and sad to contemplate. I want everyone who reads this to pray, have faith, and be inspired. Tell your friends and loved ones how much you care because we never know what will happen next. We are here only a short while. Rest in peace, Tony. We miss you.
And the property was only purchased a few months ago (August 2020 close date as per Redfin). In the Tech Crunch article[1] it says he was staying with his brother, so not sure if it was his or his brothers' house.
> According to publicly available property records, the home where the fire occurred was purchased in August by a woman named Rachael Brown. A woman by the same name is a longtime employee of Zappos.
I don't think there's any reason to assume this was the fire, is there? Reddit is speculating on a different fire in Stratford, and doesn't appear to have any reason other than "fire in Connecticut within the rough timeline".
I've never been in a raging fire, but the property seems to be very open and spacious with no obvious choke points, how does one end up so trapped, and without realizing a fire is breaking out?
My guess is he passed out from the smoke inhalation first while asleep and was burned.
I can tell you from having been in a building that had a major fire, the speed with which smoke and fire spreads is hard to imagine. Within 30 seconds of the alarm, halls where filled with choking smoke.
I managed to exit without too much difficulty, but even with covering my face with my shirt, I was still coughing and black gunk coming out my nose for the rest of the day. Others needed oxygen support even after being in the smoke for minutes at most.
If you’re ever in a house or building when an alarm goes off, don’t think you have time to ponder the situation... just move outside to safety immediately.
I used to work at the Davenport and recognized the building immediately from the pictures. I didn’t realize there was a major fire at One Broadway. Glad you made it out safely and thanks for the advice.
In addition to what the other user said, people don't always have as many alarms installed as they should. There should be at least one on every floor.
But besides that, sometimes the fire just starts in an area that doesn't immediately set off the alarm due to whatever quirk of the floor plan and the passageways. If you're a heavy sleeper, and alone, in the time the alarm takes to wake you, the fire might have grown from that spot enough to block an exit.
It's 2020, people talk a lot about self-driving cars and travelling to Mars, and yet such terrible preventable tragedies still happen even in successfull countries to successful people. So sad.
A good reminder to have fire alarms installed in every part of your house. We have one in each bedroom, each common area, and the hallways too. They are ten year alarms, so if we still live here in ten years, when one of them starts going bad we will just replace them all at once. Very simple step you can take to reduce your risk without much effort.
In 2020, our firefighters here in Toronto are bored. They go to car accident scenes to simply block traffic, they show up at 911 calls to talk with people and see if they can offer aid while waiting for paramedics/ambulance, two or three trucks will show up for our small walkups occasional false alarms. My brother and nephew are cops, they end up shooing the fire trucks away from minor accidents because they clog up traffic with their trucks and multiple firefighters just hanging around.
The reasons for this boredom are fantastic news: smoke detectors, safer vehicles, mandatory sprinklers even in small complexes, mandatory fire escapes, laws around flamability of furniture/clothing/bedding, reduced smoking, better awareness of fire hazards.
Yes, these tragedies still happen, but don't make it sound like we're not doing anything because right now one of our biggest issues is too many fireman for the drastically reduced number of vehicle and house fires we have: we paid for all of these safety programs and we still pay for the fireman they should have replaced.
The reason firefighters are often the first on the scene of an accident or 911 call is because fire stations are spread throughout the community. They’re the closest first responders and can get there faster. Not because they’re bored and have nothing better to do.
They probably do have nothing better to do, and that's a good thing. Basic queuing theory says that a system needs excess capacity in order to be able to respond to peak demand - you can't just tell a second fire to wait for an hour while fighting the first one. If three engines respond to a fender bender and a more pressing call comes in, they will leave and go there.
I had an immediate family member in the hospital when that "nurses playing cards" ignorance was going around. I wish nurses did have some time to play cards, because it would mean they'd answer when they were needed, rather than being busy with other patients for an hour and then forgetting. We truly are optimizing ourselves to death.
Another recent example was when the pandemic team of the National Security Council was disbanded, and the reason given was that the president doesn’t like to have people “just sitting around.”
Very surprised and sad to hear this. I mentioned this here before but it's worth going for the self narrated audio version as his book is best told in his own voice. It's one of the only few business books and business stories Iv'e read that iv'e found truly inspiring.
Thanks for this link. One of the entrepreneur suicides that resulted from the Downtown Project was a friend of a friend, but I hadn't made the connection to Hsieh until reading this. I strongly suspect that Hsieh's repressed emotions were a causal factor in recent events.
"Let us prepare our minds as if we’d come to the very end of life. Let us postpone nothing. Let us balance life’s books each day. … The one who puts the finishing touches on their life each day is never short of time.” - Seneca
“Zhuangzi's wife died. When Huizu went to convey his condolences, he
found Zhuangzi sitting with his legs sprawled out, pounding on a tub and
singing. "You lived with her, she brought up your children and grew
old," said Huizu. "It should be enough simply not to weep at her
death. But pounding on a tub and singing - this is going too far, isn't
it?"
Zhuangzi said, "You're wrong. When she first died, do you think I didn't
grieve like anyone else? But I looked back to her beginning and the time
before she was born. Not only the time before she was born, but the time
before she had a body. Not only the time before she had a body, but the
time before she had a spirit. In the midst of the jumble of wonder and
mystery a change took place and she had a spirit. Another change and she
had a body. Another change and she was born. Now there's been another
change and she's dead. It's just like the progression of the four
seasons, spring, summer, fall, winter.
"Now she's going to lie down peacefully in a vast room. If I were to
follow after her bawling and sobbing, it would show that I don't
understand anything about fate. So I stopped.”
"Live like you’ll never die" can be a reason to put things off because you'll do them in the future. And then the world changes and possible paths are suddenly closed to you.
Anecdata: my father died relatively young in his 50s after a decade of ill health that had forced him to give up some of the things that he loved, like sailing. This made a very big impression on me (I was in my mid-20s), specifically that you only get one life and you must make the most of your health while you have it. I am now older than he was when he died and I don't have a bucket list of things that I want to do in the future. That's because I've already done those things, rather than postpone them until I retire. That said, I'm currently in the process of seeing if I can bootstrap a totally new career for myself, in the outdoor conservation space after decades in the office in the s/w industry. I might not make it but at least I've tried.
One of the last things my mother told me before dying in her fifties was “but there’s still so much I wanted to do”. I drew a “life calendar”, crossed out all the years I had already spent, marked her age when she died and more statistically relevant life expectancies and hung it over my desk. I quit my job and started something new not long after.
Personally, I believe the key is to reconcile the two. Operate on that fine line that optimizes best for both this being your last day or just one link in an unending chain.
Save money like you'll need it forever, work hard for more money so you can spend it on what you love, and actually spend it, all in balance.
I don’t see any value in being dogmatic about it one way or another. Personally I’d just shorten it to “Live your life.” It will mean different things to different people, but perhaps that is ok.
The concept of "eternal recurrence"––"the idea that all events in the world repeat themselves in the same sequence through an eternal series of cycles"––is central to the mature writings of Friedrich Nietzsche.
Nietzsche calls the idea "horrifying and paralyzing", [citation needed] referring to it as a burden of the "heaviest weight" ("das schwerste Gewicht") imaginable. He professes that the wish for the eternal return of all events would mark the ultimate affirmation of life:
> What, if some day or night a demon were to steal after you into your loneliest loneliness and say to you: 'This life as you now live it and have lived it, you will have to live once more and innumerable times more; and there will be nothing new in it, but every pain and every joy and every thought and sigh and everything unutterably small or great in your life will have to return to you, all in the same succession and sequence' ... Would you not throw yourself down and gnash your teeth and curse the demon who spoke thus? Or have you once experienced a tremendous moment when you would have answered him: 'You are a god and never have I heard anything more divine.' [The Gay Science, §341]
To comprehend eternal recurrence in his thought, and to not merely come to peace with it but to embrace it, requires amor fati, "love of fate":
> My formula for human greatness is amor fati: that one wants to have nothing different, not forward, not backward, not in all eternity. Not merely to bear the necessary, still less to conceal it—all idealism is mendaciousness before the necessary—but to love it.
Seneca’s Epistles no doubt touches on his views of death through the lens of his Stoic practices. I’ve found Ward Farnsworth’s ‘The Practicing Stoic’ to be an accessible, light, introduction to some of Seneca’s works among others. William Irving, in his book ‘Guide to the Good Life’, labels the technique hinted at in the quote: negative visualization.
I didn't know much of Tony TBH, but a simple customer service interaction with Zappos still ranks as the best experience I've had. It was pre-Amazon, so directly influenced by the culture he put into place.
Didn’t know much about the dude but reading about Holocracy was definitely a huge impact on my career and leadership / org principles. Damn. Rest In Peace. Wow. Wow. Wow. Didn’t think to connect it to the guy but it’s probably only Valve and Zapppos that actually cared enough to push it on the org design front. Legends.
I don't think that he was necessarily 'stoic' in the ascetic sense. He was down-to-earth and preferred creating and transforming things over simple conspicuous consumption. He did big stuff like founding companies and revitalizing downtown Las Vegas and smaller stuff like turning a parking lot into a vibrant, artsy micro-community and creating a co-living community with his friends in SF after his first company acquisition. (According to his book.)
I have mad respect for Tony. He was creative and didn't let money or the desire for status get in the way of what he thought truly mattered. He focused on fostering interpersonal connection and creating new things.
I'm sad cause he's younger than me and I feel that I'm not done with my life yet. He probably other dreams he wanted to pursue and based on his history, he would have succeeded. We will never see what he wanted to do next.
I really loved his work, he was my personal hero. Great thought leader and entrepreneur, but also humble and caring human being.
I would often ask myself, what would Tony do, when I have some business challenge or problem.
I came across Tony in his Mixergy interview in 2008, he was always inspiring. Even though I didn't meet him it hit home when I saw the news. Rest In Peace, you inspired millions.
He really was a visionary who was able to take action.
I’m gutted to hear this news. His gentle demeanour and the awe and wonder I experienced reading his book in one sitting has left a lasting impression on me.
I will always remember the Zappos culture and the way the company interacted with customers and supported them. It’s rare to see companies of that kind.
they discussed the hypothetical question, "If your house was on fire and you could only save one thing, what would it be?" As Hsieh surveyed his possessions, he couldn't think of a single item he cared about enough to single out.
Tony Hsieh has died at the age of 46. He died of injuries sustained during a house fire in Connecticut. Tony Hsieh is most well-known for his work as the former CEO of Zappos, a company that sells shoes on the web. His family, friends and co-workers mourn his loss.
Holacracy was developed at a software company by Brian Robertson who then took it and started another company, HolacracyOne, to refine and spread it. https://en.wikipedia.org/wiki/Holacracy. Tony Hsieh brought it into Zappos which was IMO incredibly influential in increasing the visibility of Holacracy. His passing is very sad.
Alright, but most news here are about computers or technology. This guy apparently was a shoe commerce middleman. I don't understand why he's so famous around here, I've never heard about him.
> It's no more a cult than cheering for your school mascot
To just react to this part: from the perspective of someone growing up in a country without school mascots or inter-school sports competitions, the whole US treatment of school sport teams and their mascots (or,
at least, their depiction in media) is rather cultish behaviour.
> the whole US treatment of school sport teams and their mascots (or, at least, their depiction in media) is rather cultish behaviour
It’s tribal. Or team like. We don’t have a good word for it in English.
Being strongly affiliated with a group isn’t a bad thing. It drives innovation in companies and research groups and campaigns. It’s easy to mock. Often, there is some totem Kool-Aid everyone rallies around.
This cult-ish mode isn’t antithetical to individualism. We freely choose to associate this way. Unlike cult members, there is an out. And at a certain level we know it isn’t life and death. Though it’s fun to pretend it is, since so infrequently does the modern world let us fight with a team to life or death.
> This cult-ish mode isn’t antithetical to individualism. We freely choose to associate this way. Unlike cult members, there is an out.
There is an incredible amount of social pressure to conform, whether it be to cheering for school mascots, or daily pledging your unconditional allegiance to a nation, years before you are old enough to understand what half of those concepts mean.
Every schoolchild in the United States starting at the age of ~six is expected (but not legally required) to participate in a daily recitation of the Pledge of Allegiance.
"I pledge Allegiance to the flag of the United States of America and to the Republic for which it stands, one nation under God, indivisible, with Liberty and Justice for all."
There are a number of obvious questions about the ethics of indoctrinating children with this sort of thing, but that is left as an exercise for the reader.
I think there's a few states where it is not required. And the state requirements only apply to public schools so who knows what all the private and parochial schools are doing.
I think you're vastly overstating the social pressure. It's nothing compared to adolescent pressure to wear the right clothes and ingest the right chemicals. Among adults, the far right wingers get outraged by those who refuse while the far left wingers get outraged by the existence of the pledge. The 70 percent in the middle care far less.
Most schoolchildren do the Pledge of Allegiance every morning, but in my experience, the only people who think it's some sort of dystopian practice are foreigners whose primary knowledge of America comes from watching Netflix. For actual Americans, it's a mildly respectful gesture that simply implies patriotism...and it's not a particularly huge deal.
I was referring to the portraits of Kim Il Sung an Kim Jong Il which they hang in every house (and I believe most rooms). I think that is quite comparable.
I would completely agree that the whole of "North Korean indoctrination" is worse than anything seen in mainstream USA.
I'm not claiming Americans are behind, I'm saying the pledge seems creepy from an outside perspective.
In future, when people ask me why I don't like "my team", maybe I'll just point to this thread instead of boring them again with the centuries of racist violence, in which we are still engaged to this day.
Joe McCarthy says Hi. Did you forget about the horrifying legacy of both literal and figurative witch trials? How about the US only very recently abandoning the idea that one person could own another?
The idea that patriotism is a necessity makes me nauseous, particularly given the ghastly scars of full-on repression and brutality the US wears on its face for anyone with the temerity to speak the wrong opinion.
Frankly I struggle to comprehend any other interpretation of history. Unless, of course, one is some kind of revisionist shitbird with blind spots up the wazoo.
The infantile whinge about “Eurocentrism” is characteristic of the kind of petty-minded, reflexive, and ultimately inaccurate dismissal of outsiders I’ve come to expect from authoritarian demagogues and the wannabe bullies that defend them.
All of which is to say, the fact that in the US, it’s possible to criticise the government, occurs despite the ludicrous brainwash theatrics, not because of them; and until very recently, only for a few.
I'm sorry, but if you reply in such a hostile manner, I really have no interest in a discussion. You don't seem open to actually discussing anything and would rather pontificate for upvotes.
My suggestion: read more history books and learn to appreciate the sacrifices that your forebears made so that you have the privilege of having your current opinion. A lot of people died for you to to be able to have the freedom to write unappreciative, snarky comments on the Internet. America certainly isn't perfect, but even a cursory reading of history will show you that the alternatives were far, far, worse. Unless you think Soviet Russia, Nazi Germany, Imperial Japan, or the Confederate States would have been better moral leaders?
No, wait, two worthless arguments: one, that we cannot be grateful without being patriotic; two, that the alternative is Nazis and Commies.
Both are, of course, without a shred of evidence, common sense, or reason. They come from a place that recognises only binary divisions of humanity. Us, and them.
Oh, and that false assumption that the people who salute flags get to make the moral judgements.
Since I don’t have privileged white settler ancestry but come from a long line of the stateless and persecuted, my answer is that you can shove such false dichotomies up Satan’s privilege-assuming backside, because the only thing that experience reveals is that all patriotism is tyrannical.
Ugh. That “renounce your citizenship then” jibe speaks volumes about the revulsion felt by authoritarians for nonconformists. It is bigotry 101, and repeating it labels you personally.
Fortunately, I’m perfectly capable of discharging my civic responsibilities without having to believe in some animistic delusion, any more than I need a church to supply a moral compass.
My loyalty belongs to people, not places, and to cultures, not scriptures.
In the end nations are the quintessential form of human political organization and they rest upon the ideas of shared history, culture and patriotism. Your attempts at equating patriotism with chauvinism and aggressive nationalism don't provoke revulsion, they just cause confusion as to what could move you to assert such absurdities.
Words have clear meanings. You could save everyone some time by being precise instead of launching into pointless crusades.
> nations are the quintessential form of human political organization
That is false, hubristic, tautological, and lacking in either foresight or historical perspective. Nations in their current mode of the nation-state have barely existed for a couple of centuries. Like every other construct of mankind, they will be replaced.
> they rest upon the ideas of shared history, culture and patriotism
They rest on borders demarcated by political and ethnic violence, and institutions whose primary functions are to perpetuate their own existence, maintain a ruling class, and quell the populace.
> You could save everyone some time by being precise instead of launching into pointless crusades
You don't have to respond, but I don't take instructions to shut up from someone perpetuating abusive dogma.
> Those that dislike patriotism so much should provide the ultimate proof of their beliefs and renounce their citizenship.
It’s quite clear you are not referring to single individual here but instead calling out a group and [sarcastically] suggesting they take some action. If including myself in a mentioned group is “making it about myself” and odd, I’m fine with that.
Having positive feelings towards one's country is a pretty normal, pretty emotionally healthy thing. Their absence indicates some internal or external conflict or trauma.
Individuals which are experiencing these conflicts should not condemn patriotism in sweeping generalizations. Some countries are quite fine, in spite of a chequered past and being proud of one's country can be a nice feeling.
> Having positive feelings towards one's country is a pretty normal, pretty emotionally healthy thing. Their absence indicates some internal or external conflict or trauma.
That is pub psychology at its most patronising, its most flawed, and its most self-serving.
For those of us not so indoctrinated, expressing feelings for any inanimate or noncorporeal object sounds pathological and fetishistic. Indoctrinating children into the same through repetition of a daily mantra is indistinguishable from religion. If nations were an object capable of returning your affection, the routine exploitation, injustice, violence, mismanagement and desecration of trust would make it a situation to be urgently extracted from.
Those who haven't experienced any of those things first-hand, including from the systems and institutions of nations that make the cosmically ironic claim to be the "good guys", are astonishingly, overwhelmingly, revoltingly privileged - and only a small fraction of humanity.
To sum up: patriotism is an abusive relationship with a memetic virus.
I don't think I said that the feelings have to be expressed, but they're there nevertheless. You never have positive feelings towards objects? For example when you see a beautiful sunset, or enjoy a great tool that allows you to easily get your job done? That would be very unusual... the human internal universe is immerse in feelings, we even humanize objects sometimes.
Those positive feelings are not addressed to the "nation" itself though, they're addressed to the group of people to which a person feels like they belong to, it's addressed to the culture and traditions which one feels connected to and which they enjoy with other people. Everywhere I go I see people treating their fellow citizens differently and more affectionately compared to foreigners.
I don't salute a beautiful sunset, and I don't require my children to pledge allegiance to the sun; nor would I be so crass, flippant, or despotic as to suggest - as you already did with citizenship - that someone declining to offer their loyalty to the sun deserves to be denied warmth.
Tossing around false equivalences doesn't make patriotism a sunny day.
> Everywhere I go I see people treating their fellow citizens differently and more affectionately compared to foreigners
...
If I ever need to reference a monument to unconscious bias, and to the staggering lack of self-awareness that "patriots" embody, and for a prima facie example of how structural discrimination is perpetuated even in 2020, this'll be it.
You seem to be hanging on to the "pledge of alliance" discussion with the other guy which wisely decided to cut their losses and stop responding :) You do realise you're talking to somebody else now, right?
Somebody which merely limited themselves to discussing patriotism, which doesn't require pledges. In fact I disagree with such behavior, especially when kids are required to recite them. Such things are typically encountered in undemocratic countries and they are a form of manipulation and control.
Patriotism neither requires such things, nor does it mean that those who recite such pledges are patriotic. As I've mentioned before, patriotism for me indicates positive feelings towards one's country.
Alas, I'm generally unwilling to concede retrospective attempts to move goalposts.
I don't consider this exchange to be a dialogue. Regarding the scope of audience and participation, I see remarks from six participants. I'm aware of adjacent threads addressing related topics and angles. We have undisclosed N participants that've been variously upvoting, downvoting, flagging, and vouching comments, leaving many flagged or dead (i.e. collapsed to casual visitors).
It seems to me there is no common ground on the matter between you and I, not even agreement of the parameters of discussion. A collapsed subthread whose index topic has naturally decayed from the front page lacks any prospect of additional voices, and with no opportunity I can perceive for the Hegelian dialectic to resolve otherwise, I shall break off here, and wish you (and any unseen readers that have stoically endured thus far) a good day.
I think this is a bit unfair. I grew up in Europe -- which had no mascots or crazy "American" sports -- and during my childhood, Maradona (who also sadly passed away just last week) was absolutely idolized.
Yes, but the hooliganism of the 70s and 80s has largely gone away. It was conducted by gangs of thugs who were mostly associated with a small number of first division teams, and generally roundly denounced. I don’t think it’s fair to imply it was representative of the countries cultural approach to group affiliations.
In what way is it like a cult? It's more like cheering for your country in international sports competitions. If that's a cult then I guess fans of any competitive sports are a cult to you.
If you're talking about the actual guy in the mascot suit some schools have, they're just clowning around to entertain people. Drunk fans appreciate them the most.
European and South American obsession with football and footballers goes far, far beyond anything Americans do with sports. Unless you live in West Texas, it's fairly easy to avoid anything to do with it.
Yeah, the US has nothing like the "Soccer hooligan" culture that's found in Europe. I'm not sure why someone would think high school sports are a massive deal. I think it's due to media depictions of small towns being engrossed with them.
Light a few candles at midnight; have a couple of glasses of wine; pass out on the couch watching reruns of Battlestar Galactica; candles burn down; candle holder catches fire; fire spreads to the curtains; full blown fire breaks out; wake up to a smoke filled room and start panicking; make it to an adjoining room and close the door; sit down on the floor trying to catch a breath; hyperventilating means more smoke inhalation; pass out; firemen arrive and door is blocked by man slumped on the floor inside, requiring forced entry...
Neither 3:30am or any of the other details are automatically suspicious. This stuff happens, all the time, and there's no reason to suspect foul play until investigators say so.
I'm not sure what's unusual about this. Fires at night are dangerous because people sleep so they're more likely to be caught by surprise when the fire is already completely out of control.
All it takes is an electrical spark, a candle they forgot to put out, a heater too close to some fabric and you got yourself a fire.
Frankly this internet sleuthing is rather pointless and, in my opinion, in rather bad taste.
stop. just stop speculating. you have the news article, that's it. you know nothing. this is not helpful, it's not interesting, you're not doing anything productive. this is wrong and it's sick.
If there was a fire elsewhere in my house while I was in my bedroom and I didn't notice (because I was sleeping or otherwise), its highly likely I'd be trapped too, depending on where the fire started. If fire is between me and an exit, then I'm trapped.
While the article doesn't say he was sleeping, it also doesn't say he wasn't. You can't assume either way, but you seem to be assuming that because it doesn't say, it means he wasn't.
No, it doesn't imply anything. What if you fall asleep in the basement? What if part of the house collapses and can't be accessed? Is that a "blockade"?
>DTP Companies spokesperson Megan Fazio said in an email that Hsieh was injured in a Nov. 18 fire in New London.
>New London Fire Chief Thomas Curcio told The Courant there was only one fire with injuries that day — at a home at 500 Pequot Ave. (Curcio declined to release the identity of the person injured in that fire.)
>Curcio told The Courant that, at about 3:30 a.m. on Nov. 18, his department received a report that a fire had trapped someone in the home. All of New London’s fire vehicles responded to the scene, Curcio said, and pulled the person out of the home
Multiple un-named sources according to "VitalVegas.com". The vitalvegas.com about page says "One of the most baffling things about us is we’re just one person, Scott Roeben".
There's speculation elsewhere about a different house fire in Stratford. And I suspect many other house fires match the timeline.
No, I know for a fact that it's not reflective of HN as a whole. But I did find it funny if not tragic that it's fairly common place. The amount of upvotes my comment received (about 100) seems to confirm I'm not alone in thinking so too.
HN as a group does things that aren’t representative of most users.
So don’t take it the wrong way. A pedantic comment which is downvoted and flagged doesn’t represent you, but the fact someone said it is very much in the flow of HN’s community.
I was moderated for commenting about stuff like this in response to someone comparing him to Jobs. Not enough of us old guard spoke up when Jobs died, a book was released and kids started dropping acid and pulling Theranos scams on all different levels because of the distortions in it. Speaking up now with facts about Hsieh, whom I have first hand knowledge of, but since my own opinion cost me, here is history lesson...
The explanation is here: "if we negate the negative emotions in our lives, it takes us away from happiness and brings around shame. The whole idea of Downtown is grand and wonderful and purposeful, but sometimes the way we’re going about it isn’t psychologically healthy."
This is a big weakness of the "feel good" culture, people don't know how to handle unavoidable negative emotions.
When a prominent person in their 40s dies and there's no information released as to the cause of death, it's always a challenge not to make assumptions.
I've never understood or been able to relate to the seemingly common intense curiosity as to cause-of-death. Is it related to the desire to fit names we know into a narrative structure that lets us reason about them as entities? It seems like an irrelevant detail, to me personally.
I think it's likely just part of human nature. When something bad or tragic happens, we want to know what happened and why. It seems plausible that there's an evolutionary explanation for it, to do with learning how to avoid such happenings.
Two days ago, a cousin (who I only barely know because we connected on facebook, genealogically) informed me that her father - my mother's brother - had passed. My mom's first question was "any particulars?" It's natural to want to know what happened, and it's not shameful to be curious.
For some, it comes from wanting to avoid death. The desire to add it to your database of how death happens in order to know your enemy. I'm not arguing this is following a scientific principle. This is more emotional.
Wow, the fire was about 5 minutes from me. The single family style house which caught fire was recently purchased by a former Zappos employee about 3 months prior. Tony was the only fatality, Fire fighters extracted him from the basement.
Cause of death should be standard information when someone has passed away. If we're not supposed to talk about cause of death, then why should the age be mentioned? Why should the location where the person passed away be said? Why include next of kin -- surely that's completely irrelevant unless you are part of the family? Every single Wikipedia entry for a person who isn't living gives cause of death. If it's so bad to talk about causes, then why isn't Wikipedia being criticized for this? We need to get over this taboo. It is not gossip. It is relevant and important information.
A whole slew of reasons, but mostly because it's private, sensitive, and could have legal implications (in the cases of foul play, for example). I'm not sure what Wikipedia has to do with anything, as it's never been the arbiter of social norms, legal procedures, or even common decency -- much like reddit, its army of online sleuths often gets facts painfully wrong (sometimes with dire consequences).
Wikipedia has a cause of death section for almost every deceased person. In your opinion, should Wikipedia remove cause of death from biographies? Remove them until legal implications are resolved? Remove some of them but not all of them? (I very much doubt that you think that all entries for cause of death should be removed, like how President John F. Kennedy died for example.) So where are you drawing the line?
> As I mentioned, Wikipedia has a cause of death section for almost every deceased person.
Again, my question is "so what?" -- Wikipedia doesn't dictate social norms. I gave you a few reasons why cause of death may not be mentioned. Like mothers often say, if Wikipedia jumps off a bridge, would you?
He had developed a severe drug addiction to ketamine and nitrous oxide. He completely lost touch with reality. Ended up killing himself in an explosion/fire that he caused himself. The reason he "retired" from Zappos was due to the aforementioned drug addiction and was not voluntary.
There are ppl who are in denial of the truth as if hearing the dark side of it would constitute the disrespect. At the end of the day, truth is what matters. He was an immensely kind and accomplished and so highly loved person, but he was also a tormented soul toward the end of his life.
Best I can do is this personal story: I, for reasons unimportant to the topic, knew personally people from all walks of Tony's life.
I've would have a drink with his personal cleaning lady when she was done for theday, and drank more than one with Tony himself late into the night at Kareoke in his personal Airstream park. Many of my friends worked in all departments at Zappos, as well.
When the drinks were mostly finished, and the clock was past 3am, the #1 rumor would be of his drug use. At first I thought it was standard rumors due to his laid back nature and stature (and maybe confated with the fact that he smoked weed legally.)
However, after an interpersonal issue, one of the people with access to his private life pulled me aside and showed me a series of photos he had taken in Tony's place prior to anyone cleaning it up.
Let's just say Ketamine and Nitrous are weak comparitively to what I saw, and there was a reason he could be "on it" for 3/4 of a day and then immediatly sleep. I don't know how to say it without speaking too ill of the dead, but I think you get the idea.
PPS, Google the Downtown Vegas Suicides for a true, fun, short read.
This is true, I don't have all the facts, but tony was obsessed with candles lately. First hand account says candles + nitrous tank caused the "fire" but it's more likely that he went too hard on the nitrous and was brain starved of oxygen, was on life support for many days braindead before his body went.
That being said, Tony was a great guy, and did so much for countless people. Myself included. He will be missed. His community of clingers and simps though... they are in finger pointing mode and eating themselves alive.
Why do you ask this question? You know he doesn't. But that doesn't mean it is false.
If his username is anything to go by, I'd say that there is probably a kernel of truth to his statement. After all, people don't just make up stories about ketamine and nitrous addictions.
Especially since dying in a house fire isn't a usual route to go. It might make sense he was on ketamine and somehow a fire started (he probably didn't intentionally start a fire), and couldn't get out. It's very hard to walk straight on ketamine. You end up walking like a robot.
Edit: but the real reason I believe these claims is because my gut says it is true. Not the best reason, of course. But not a bad reason either.
It is true. A bunch of his close associates tried to have an intervention lol. He blacklisted them all and quite as CEO of zappos. He packed up and left Vegas for Park City, only invited the most simpiest of simps who wouldn't question him. Candle obsession + nitro tank = fire. But first hand accounts say it wasnt fire or smoke that killed him. Too much nitrous not enough oxygen for the brain.
Lolwut. Please. This kind of boundless credulity, which is unfortunately quite widespread, has sent innocent people to their executions.
You are ascribing a "kernel of truth" to a completely unsubstantiated claim because the comment includes specific details and because of the username of the poster, which they themselves chose and did not have to justify.
There is absolutely no evidence that the claim by "exzappos" is true or false. Please don't imply anything else.
> the real reason I believe these claims is because my gut says it is true. Not the best reason, of course. But not a bad reason either.
Sometimes people do make up stories about ketamine and nitrous addictions. This has been very disastrous for people accused of rape or witchcraft. This is why i don't like "where there is smoke, there is fire."
So? It goes without saying what I posted wasn't public information and that I had inside sources. It's already been confirmed by others here and it's now been reported in the press so we can put to rest the idea that I'm just making things up.
This is gross. I don’t care if this is true or not — someone is dead and people that knew that person (including many on HN) are grieving. Surely, the judgment-filled “how’s” from someone who created an account just to rip on a dead person can wait. If you’re too much of a coward to put this under your usual username or even own it under your full name, that’s a sign to me that this sort of comment doesn’t belong here.
My intent is not to rip on him. I have a lot of respect for what he accomplished in life. Keeping Tony's problems secret and enabling them is a big part of why things ended this way though. There shouldn't be a stigma about admitting that Tony was suffering from drug addiction and mental illness. People have been using him all year instead of getting treatment for him. You should be directing your ire at those people.
If this is true, you should delete your comments and wait until an appropriate time (post grieving) to post them, backed with evidence and discussions with people who knew him in the context of such issues, under your real name. Stop pretending that being an anonymous troll spilling rumors immediately after his death is doing some kind of good.
Then post under your actual name instead of being a troll hours after the dude has died. I’m all about having conversations about addiction. This isn’t it. This is smarmy and petty and if you had any conviction, you wouldn’t create a new account just to talk about how someone you “had a lot of respect for” died. You would do it under your own name or at least your own pseudonym.
I'm hesitating about whether I agree or disagree with you. I also do not like distasteful / disrespectful comments; and I can understand that people prefer privacy. However, this was simple factual information. I'm not sure keeping facts secret is a good thing even if done out of respect.
It is important that the public sees how many lives are destroyed by domestic abuse, suicides, addiction, and other social ills. And I fear that not talking about those details out of respect / privacy may do more harm than good.
It isn’t factual, it’s an allegation. He doesn’t have any proof other than a burner account created today.
If it is factual, I agree, have the discussion about addiction. But is it too much to ask to either have the conversation openly (and not in an anonymous comment full of judgment and borderline glee that a person is dead), and not in gossip-laden comments hours after the guy is dead? It’s gross and people defending unnamed gossip from a green rando is infuriating.
Why is it necessary to respect someone who is dead? They are dead, after all. Seems like we should probably respect people a little more when they are alive and a little less when they are dead.
In the immediate period following someone’s death, is it too much to ask not to engage in or support rumor-mongering around the cause, for the sake of the family who is likely under tremendous stress and should not have to deal with the added stress of seeing such rumors?
It hurts no one to wait some months to reveal details of a person’s death; at that time, outsiders can contemplate that info. Have some empathy.
How about just tell the truth. Who cares if he liked drugs? Ill tell you why he died. All you motherfuckers who tried to control him, just pushed him away from the people who actually cared about him and not what they could get from him. Anyone reading this who knows what's up should have just shut the fuck up and supported him instead of trying to run his life. Just my OPINION
You being my “fan” is an asymmetric relationship, not one created by mutual consent. If I want you to have my medical information while I’m alive or after I’m dead I will execute the proper legal document with you to ensure that you have it.
Immediately after watch it I sent an email directly for him (at the time a CEO of a company that would be sold to Amazon for 1.2B 8 months after) asking if I could have a digital version of the book since I was living in Brazil. For my complete surprise I received a response in less than 1 hour just asking for my address. One day after I received a physical copy of the book, signed by the very own Tony Hsieh. He even invited me to visit Zappos offices if I ever were in Las Vegas!
Today I woke up with this sad news. Definitely, a huge loss to the world. I'm sure you'll always be an inspiration to many.
Rest in peace Tony Hsieh, A big fan