Hey Ted, I currently use google domains and while I'm pretty happy with that one service I would like to switch away from Google entirely and that is one of the last services of theirs I use. What case can you make for why I should switch to namecheap?
I guess my main point here is: if shit hits the fan and you lose access to your DNS, your domain is hijacked, or there is some other urgent catastrophic event, who would be easier to reach to remedy your issue? I'm a senior executive posting here offering up my email and as an industry veteran, I frankly do not even know who runs Google Domains. We're a bootstrapped founder-run company with a 20-year track record and even after all those years, we're still passionate about making customers happy.
Every time I had to get in touch with support person at Namecheap I've had very good experience. No matter if I had a presales question or was asking for technical advice, there was a real person to talk to, via live chat or email.
