> Do we have anyone in the community that can enlighten me on the root case?
The technical root causes are pretty boring really. The root cause is the way that software purchasing happens in sectors like healthcare, education, government.
Your portal software undoubtedly cost an eye-watering amount of money, almost all of which went to middlemen while the actual software was built by an outsourcing company probably in a market with very cheap low-skill programming labour, who have probably developed a specialty in taking advantage of unclear requirements to get paid even while delivering a turd.
The middlemen have great LinkedIn profiles and many contacts in the healthcare industry, and the software works (the only people complaining about it are the people who actually have to use it, but thankfully none of the people responsible for buying this software actually have to use it!) so the work keeps rolling in.
The technical root causes are pretty boring really. The root cause is the way that software purchasing happens in sectors like healthcare, education, government.
Your portal software undoubtedly cost an eye-watering amount of money, almost all of which went to middlemen while the actual software was built by an outsourcing company probably in a market with very cheap low-skill programming labour, who have probably developed a specialty in taking advantage of unclear requirements to get paid even while delivering a turd.
The middlemen have great LinkedIn profiles and many contacts in the healthcare industry, and the software works (the only people complaining about it are the people who actually have to use it, but thankfully none of the people responsible for buying this software actually have to use it!) so the work keeps rolling in.