(The latter especially for a first instance, though if you've got repeat instances, I'd look first to management, then to staff, for cause.)
Another bad sign is if the cause for the stress is internal, and a pass sign is if it's either management or a major (or the only) client.
If you cannot find ways to eliminate internal causes of stress, or buffer those created by the commercial environment in which you exist, it's going to be somewhere on the continuum between toxic and fatal to me.
Good: Addressing the problem, fixing the process.
Bad: Assigning blame, firing the responsible.
(The latter especially for a first instance, though if you've got repeat instances, I'd look first to management, then to staff, for cause.)
Another bad sign is if the cause for the stress is internal, and a pass sign is if it's either management or a major (or the only) client.
If you cannot find ways to eliminate internal causes of stress, or buffer those created by the commercial environment in which you exist, it's going to be somewhere on the continuum between toxic and fatal to me.