I think it's the opposite. The cofounder intervened and the access was restored. This would never happen with Google or Amazon -- once they lock you out, your entire business is permabanned, and you won't be able to reach any human with authority to help you.
Maybe - AWS at least, you'll have an account rep to bang on whose job it is to remove obstacles to your spending more. I'm not sure how big exactly you have to be to get an account rep, but my small company with only 50 instances has one.
