That looks super annoying (seems like a really good way to get zero return customers), but does anyone remember how difficult it was for people to quit AOL in the (early?) 2000's? Just search for "cancel AOL" on youtube and you will find some pretty incredible accounts of people being straight up harassed by AOL reps to keep their accounts. For some people it took hours arguing with a rep over the phone before they would agree to cancel.
Exactly. If you're able to document your cancellation process using only screen recording software, you're still in the top 10% of convenient cancellation experiences.
