It's surprising that I (for personal use) and my company (commercial use) would be willing to pay good money for the ability to run this app on-prem?
Personal data notwithstanding we have data we put in our company wiki that is simply not allowed to be hosted on cloud services without lots of red tape and compliance certifications. Offering a on-prem option, at least for us, pushes all that responsibility onto our ops team, and Notion gets paid about the same but without the hosting costs.
But that’s fine. My company can easily afford a few tens of thousands per month for the on-prem version.
If the on-prem version does not exist, I’ll never even try to convince them to switch, since we aren’t going to store anything sensitive on someone elses infrastructure.
So we stick with Confluence. Which everyone hates, but is still the best solution around.
I'm not sure I understand your math. The support burden is very real but why would the pricing be anything other than $premium/user/month with tiers based on support requirements?
Self-hosting nerds like myself would be able to get by on a no-support 'community edition' for like $10-15/mo.
Personal data notwithstanding we have data we put in our company wiki that is simply not allowed to be hosted on cloud services without lots of red tape and compliance certifications. Offering a on-prem option, at least for us, pushes all that responsibility onto our ops team, and Notion gets paid about the same but without the hosting costs.