To be sympathetic to a group that I (and others) have been giving alot of flack (deserved or undeserved), I am personally still working through a backlog of 200 user questions/suggestions. If you don't stay on top of them, they can pile up. Catching back up when you get behind is difficult without sounding canned, and I understand the pain.
However, it's definitely a good sign for your company that you have identified a pain point of enough severity that you generate this much talk and correspondence. Believe me, even when all the correspondence is praise and appreciated suggestions, staying on top of them is difficult!
However, it's definitely a good sign for your company that you have identified a pain point of enough severity that you generate this much talk and correspondence. Believe me, even when all the correspondence is praise and appreciated suggestions, staying on top of them is difficult!