It's still engineering. Even magic alien tech from outer space would end up with an interface layer to manage it :).
ETA: reminds me of biology, too. In life, it turns out the more simple some functional component looks like, the more stupidly overcomplicated it is if you look at it under microscope.
If they're not a spyware company then they really super duper picked the wrong name. Maybe they were just going for evil, in which case ... well I'm glad NYC hospitals have dropped them and I hope many, many more companies and organizations choose the same path.
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