No plans for an api as such yet. Although I might add in the ability to change the notification type. Options would be a push url, sms, jabber notification and anything else that might be useful.
As did we, last week when we published it... I think HN reckons we're spam for some reason, it'd be great to have that erroneous judgement fixed up too if anyone's listening!
They apparently have top of the line supprt staff. They also have access to a technology called "phones" - this technology works by picking up a handset, dialing a number, the other person picks up the phone and you explain that there is infringing material and will you please take it down and make me aware when this is done.
Sorry to hear of the dreadful service provided by ServerBeach!
See my comment re: call I just had with them , hope to be able to report some new policies that'll stop this from happening to their other customers shortly!
BTW, just got off the phone with their GM, really nice guy, sounds like they are definitely going to be fixing this up for us and more generally... mucho relieved.
Will post more details on http://wpmu.org when we have it, at the end it just sounds like a stupid fail of policy (we've all been there) - but it's a shame it had to get to this point to change it.
We've been happy customers of their for years, hopefully now we can continue to be.
>>We've been happy customers of their for years, hopefully now we can continue to be.
ServerBeach should be the one concerned about retaining you as a customer, their $75k/yr is at stake. While painful in the short run, you have the option of moving to a more empathetic provider. In any case, I hope this gets resolved quickly for you.
Do it yesterday. Send it registered mail. Until the copyright office receives it, YOU DO NOT HAVE DMCA SAFE HARBOR PROTECTION! It's not the only thing you have to do, but an important one.
It's so not link-baity, it's trying to change stuff for the better... I tried emailing them before, they palmed me off and ignored me to such an extent that we didn't have a choice... either go public about it or shuffle off and change hosts at great cost and pains to ourselves.
I agree, ServerBeach screwed the pooch on this. But, the link-baity part is in pointing this out as a problem with the DMCA, when the actual problem is ServerBeach.
You do have backups, I hope? You can just be up and running on a new provider within a day or so?
In the past I would always have said "You must have backups, always, no exceptions". But I realised when reading your post that there must be some businesses that don't have backups. Some of those have made a rational sensible decision. And I'm trying to work out where the cut off is between explaining to a customer that their data has gone and buying a bunch of drives for yet another rack.
No worries. In my experience, most businesses don't have backups, or adequate ones, usually because it's not a high enough priority (either because of funds or time) up until disaster hits.
I've mostly gotten over giving people grief for not having backups when fate finally catches up with them, so that's why I was asking.
Good question, and one we've already looked into a fair bit as we already host all of our uploads on Amazon.
Back in the day we figured that it would probably be cheaper and more extensible to use Amazon... however given that things weren't broken, and the amount of time and effort we'd put into our SB setup we decide that it wasn't worth switching.
We're lucky enough to have one of the best SysAdmins in the business, I wouldn't trade him for his weight in gold, but even with him and his assistants working flat out at that the cost and time of moving to another setup would far outweigh the other cost benefit... after all we're pretty freaking big:
So previously that's how we've figured it out... if SB agree that they won't do something like this to us again without first at least making sure they call and speak to us, then we'll probably continue... it just makes sense.
With a bit of luck all this publicity will make them realise how important it is.
