Just to sign up (before I asked for anything), the credit card form is for a $20 initial payment... with no explanation if this goes towards your first purchase, or not? http://i.imgur.com/J5TKJO5.png

Also, they're using a Stripe account managed by this company: https://bettir.com

Bettir seems to be a product of the same company (Plus Labs).

Is there someone available 24/7 to reply?

We are always available, though we might be a bit slower during the wee hours.